Disney's Approach to Business Excellence Master Class

The Radisson Blu Manchester Airport,  9.00 to 5.30pm

Delegate rate only £415 + VAT  Table of 8 only £2900 + VAT

Quest for Excellence invites you to experience Disney’s Approach to Business Excellence .... plus you could win a 3 ½ -day Disney training course in Orlando 

Experience the Business Behind the Magic with the world-renowned Disney Institute. Their professional facilitators, who fly over from the US to lead the event, will share with you the successful business practices that have made Disney a world-leader, synonymous with great leadership strategies, service excellence, and customer loyalty.

*Disney’s Approach to Leadership Excellence

*Disney’s Approach to People Management

*Disney’s Approach to Quality Service

*Disney’s Approach to Brand Loyalty

(see full programme below)

This Seminar will challenge you to look at your business in an entirely new light. Showcasing the powerful strategies and business models that are the cornerstones of Disney’s long-term success, you will learn how to apply Disney’s innovative approach to your own organisation for immediate results.

Delegates will gain an insight into increasing competitive edge, building staff values and generating a lifetime of customer/client loyalty!

There are only a limited number of places available for business leaders, managers and entrepreneurs. Places are available by application, strictly on a first come, first served basis.  

The price which includes lunch, tea & coffee plus the chance to win a fabulous prize. To download invitation click here 

Fabulous Prize for delegates

Quest for Excellence has an amazing prize on offer for all registered delegates who attend the Seminar on 21st February.  We will randomly draw one name and that person will win an amazing prize – admission to one of Disney Institute’s 3½-day Open Enrollment Programmes in Orlando, Florida, including some meals and park entrance tickets – valued at US$3,495

 Full Programme

1-Day Disney's Approach to Business Excellence

Disney's Approach to Leadership Excellence - Discover how effective leadership has been the catalyst at Disney to drive employee/customer satisfaction and bottom-line results, from the company's inception to today.  Topics will include learning how to:

           Communicate a compelling vision

           Build involvement and ownership

           Organize for maximum involvement

           Capitalize on managing change

Disney's Approach to People Management - Understand the importance of integrating your corporate culture into selection, training and care.  Topics will include learning how to:

           Establish a culture by design

           Select and hire "right-fit" employees

           Train and motivate employees

           Create a supportive environment

Disney's Approach to Quality Service - Explore world-renowned Disney principles for service excellence.  Topics will include learning how to:

           Develop a service philosophy

           Learn tools to support a service culture

           Deliver on the service theme

Disney's Approach to Brand Loyalty - Learn key practices and principles in building and sustaining loyalty that have made Disney a trusted and revered brand around the world for more than 75 years.  Topics will include learning how to:

           Build loyalty through long-lasting relationships

           Maintain repeat business in the market place

           Deliver on the brand promise for a competitive advantage

TERMS AND CONDITIONS OF BOOKING

Note: PAYMENT MUST BE MADE IN ADVANCE OF THE MASTER CLASS AND IS NON REFUNDABLE – SUBSTITUTION OF ANOTHER PERSON IS ALLOWED

Booking Conditions and Information

Please could you ensure that your booking(s) is / are confirmed in writing with this Booking Form and that you attach a cheque for the full balance in advance of Master Class.

Essential information and instructions will be sent to the delegate on receipt of booking.

Travel and accommodation is the responsibility of the delegate and is not included in the price of the Master Class. If required Deaville&Co Event Management are happy to supply information on local hotels and travel without prejudice.

Payment

Payment of the full fee is required before the master class and cheque made payable to ‘Quest for Excellence’ or paid on-line in advance of Master Class. The fee includes refreshments.

Cancellation / Re-scheduled event

We are sorry, once your booking has been confirmed the fee is non refundable; if you are not able to attend we would be happy for you to send another person from the same company / organisation.

Quest for Excellence reserves the right to reschedule the Master Class, in which event we will make every effort to accommodate delegates on an alternative date or to refund payment in full.

Quest for Excellence reserves the right to cancel the Master Class without prior notice.  In this situation we will refund payment in full. 

Copyright

 It is acknowledged that all intellectual property rights, including copyright, remain the sole property of Quest for Excellence and the Disney Institute.  Not tape recordings nor copies of course materials may be made as these will be an infringement of copyright.

 All information provided by Quest for Excellence/Disney Institute is given in good faith.  Neither Quest for Excellence nor Disney Institute shall be held responsible for actions taken by the Client, any other individual or organisation as a result of the information provided.

Note

Although Disney Institute is presenting this program, the sponsor of this program, Quest for Excellence UK Ltd, and not Disney Institute, is responsible for marketing and promoting this program, and for providing and/or arranging for the venue, facilities and other items for this program.  This includes any food and beverage offered at or in connection with this program.  Quest for Excellence UK Ltd is not an agent of Disney Institute or its affiliates, and Disney Institute and its affiliates assume no liability relating to the event or for the acts or omissions of Quest for Excellence UK Ltd.